As severe weather disrupted thousands of Delta fliers last week, the airline was also reportedly suffering from another major issue that caused even more chaos behind the scenes as their crew tracking systems failed.
From Wednesday to Sunday, Delta airlines had canceled more than 3,000 flights as powerful thunderstorms moved across Georgia and other states in the Southeast during one of the busiest travel weeks of the year.
Crew members said ‘the airline’s computer system lost rack of them’ during the five-day crisis causing more flights to be delayed or canceled, Buzzfeed News reported.
As severe weather disrupted thousands of Delta fliers last week, the airline was also suffering from another major issue that caused even more chaos behind the scenes as their crew tracking systems failed (file above)
On Tuesday, the chairman of Delta’s pilot union said in a letter to pilots: ‘Pilots and flight attendants proactively attempted multiple contacts with Crew Scheduling, went days without receiving Crew Scheduling or Tracking contact, were placed on hold (in some cases for over six hours), and were camped out in crew lounges and airports resembling refugee camps.’
Delta CEO Ed Bastian sent an internal memo to employees on Monday acknowledging the issue.
‘Our recovery was hampered by a lack of available seats to accommodate customers as well as a failure of crew tracking systems to adequately position our people to do their jobs,’ Bastian wrote in the memo.
The airline said its operations were mostly recovered by Monday morning, and that they expected to operate more than 99 per cent of its scheduled flights.
The letter from the pilots union added that the main issue was about connecting flight crews to planes.
The pilots union also called for Delta to improve its systems.
Crew members said ‘the airline’s computer system lost rack of them’ during the five-day crisis causing more flights to be delayed or canceled (file above)
‘Answers will include corporate information technology (IT) investments in crew tracking and operational control, and likely enhanced staffing in those areas,’ the letter stated.
‘We encourage the Company to expand the technology investments they have already accelerated since the recent IT ‘disruption’.’
Bastian noted in his memo that the company is continuing to make investments in upgrading technology, including ‘significant enhancements to our crew tracking system.’
He added that a new data center will go online this upcoming summer.
This is not the first time Delta has faced such huge problems in this manner.
Back in August, a power outage in Atlanta disrupted hundreds of Delta flights.
‘Since the technology outage in August, it has been my top priority to make sure Delta people don’t have to endure this type of situation again,’ Bastian said.
‘We have made progress but clearly must redouble our efforts.’